FAQs

Frequently Asked Questions


We only replace items if they are defective or damaged and they can only be exchanged for the same item. If you need to exchange it for the same item, send us an email at hello@alyonis.com and we will get in touch asap.

Yes we offer home delivery for customers that want their orders delivered to their doorstep. If you are outside Lagos, You could also pick up from the courier office closest to you if you choose to. Please note that for some states, pick up might be a faster option for you.

Yes we provide you with tracking numbers upon request so you can track your delivery process every step of the way, online. However, you definitely will get a tracking number for your package by default if you choose pick up delivery option.

The dispatch rider will give you a call when coming to make delivery. So ensure you fill in your primary mobile number so you can always be reached. In case you misplace your phone before your delivery, we suggest that you quickly reach out to us with an alternate number via email - hello@alyonis.com or WhatsApp +234 815 962 5992 so we can send your new number to the courier company to make your delivery.

We partner with FedEx and GIGL for local deliveries and DHL for international deliveries. However, from time to time, we tend to use other reliable smaller delivery companies to achieve same day delivery for orders within Lagos upon request.

Our returns policy lasts for 7 days after you receive delivery of your item.

Lagos Deliveries take between 1 to 3 business days.

Deliveries outside Lagos take between 3 to 5 business days.

International Deliveries take between 5 to 7 business days.

Your item is eligible for returns when and only when:

You were sent a wrong package.
You were sent a defective package.

If your item is used and not in it's original packaging then it CANNOT be returned.

Also note that all items bought during sales CANNOT be returned.